What is the return policy? We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
What is the return policy?
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. Organic Garments accepts returns on sneakers when they are in the same condition you receivedthem, specifically:
In other words, feel free to try on your shoes indoors on a clean floor or carpeted surface, but do not wear them outside. We cannot accept returns on items that show wear or are dirty, washed, or altered in any way.
How do I return or exchange my order?
You may start a return online HERE using your order number and email address. We’ll send you a shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Items returned from the United Kingdom will be subject to a 25% restocking fee.
You can always contact us for any return questions at info@organic-garments.com.
How long does a refund or exchange take to process?
We will notify you within 24 hours of receipt of your return or exchange. If approved, your exchange will usually be sent out within 24 hours. If you requested a refund, you will be automatically reimbursed on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.